Foster Lewin

About Foster Lewin

I’m a Technology Systems Leader specializing in IT business operations, service delivery, and enterprise change management. Over the course of my career, I’ve helped global organizations streamline systems, improve efficiency, and deliver technology that works for people.I’m currently supporting a multi-billion-dollar energy company with 2,500+ employees and 750 contractors worldwide, where I lead enterprise technology adoption, IT communications, and a portfolio of onboarding/offboarding programs. My work transforming the Day 1 onboarding experience for 125+ new hires each month cut IT support tickets by 67% and increased onboarding touchpoints by 400%, a program now used globally.I bring a track record of impact at scale: •Managed IT budgets ranging from $250K–$2M across hardware, software, training, and procurement. •Oversaw a Salesforce database of records, improving accuracy by eliminating duplicates and instituting new workflows. •Directed enterprise systems serving members and platforms that supported $7M annually in donor revenue.I’m known for bridging the gap between business and IT: translating technical complexity into clear communication for executives and staff, building strong cross-functional partnerships, and ensuring that technology adoption supports both user experience and organizational goals.I’m always open to connecting with peers and leaders in IT, energy, healthcare, nonprofits, and business operations to exchange ideas on technology adoption, service delivery, and driving enterprise-wide transformation.

Experience

1. Technology Adoption Manager

   Invenergy

   Mar 2021 — Present · Chicago, IL, US

   Selected to lead change management and technology training to improve adoption of enterprise systems for 2,500+ employees and 750+ contractors worldwide. Role quickly expanded to champion user experience, spearhead onboarding/offboarding processes, and serve as liaison between business and IT. Manage annual training budget and assist IT Leadership Team to guide $1.5M–$2M in technology procurement for new hires, while driving adoption of major enterprise initiatives, including the migration from Skype to Teams. Manage 3 direct reports.~ Program Portfolio Management: Designed and launched a global IT enablement and training portfolio, delivering staff-hours of live and on-demand sessions in year one to accelerate enterprise technology adoption. Led enterprise migration from Skype to Teams, driving global collaboration and adoption efficiency.~ Strategic Leadership: Serve as a trusted advisor to domain leaders and executives, aligning IT strategy with business priorities and championing continuous improvement across global operations.~ Workforce Experience: Re-engineered the Day 1 IT onboarding experience for ~125 monthly hires, aligning business requirements with user insights to redefine pre-hire through post-hire communications. Achieved a 67% reduction in support tickets and a 400% expansion in onboarding touchpoints; model now scaled globally.~ IT Communications: Spearhead enterprise-wide IT communications strategy, including emergency alerts, change management messaging, and organization-wide tech updates to improve transparency and adoption.~ Budget & Vendor Oversight: Oversee multi-vendor operating budgets across four key providers, including contract negotiation, spend optimization, and performance governance.

Education

• University of Illinois Urbana-Champaign

  Bachelor of Science (BS), Bioengineering

  2006

Skills

• Community Outreach
• Political Campaigns
• Nonprofit Organizations
• Social Media
• Public Policy
• Project Management
• Politics
• Public Relations
• Program Development
• Nonprofits
• IT Strategy
• Volunteer Management
• Strategic Communications
• Salesforce.com
• Research
• Technical Support
• Event Planning
• Information Technology
• Non-Profits
• IT Management
• Public Speaking
• Microsoft Office
• Leadership
• Strategic Planning
• Event Management
• Customer Service
• Fundraising