Fleur Capocci
Head of Customer Success @Superscout
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WORK HISTORY
Head of Customer Success @Superscout
Led onboarding and engagement of clients, supporting effective use of platform tools- Used AI-enabled tools to streamline workflows and communication- Managed client relationships and supported user experience
EDUCATION
The Dyslexia Institute
PG Cert in Dyslexia and Literacy, Special Educational Needs
The Manchester Metropolitan University
Creative Arts, Creative Writing & Drama
National Film & Television School
Postgraduate diploma, Assistant Directing and Floor Managing
University of Aberdeen
M Litt Creative Writing, Poetry Non-Fiction and Short Story
Aberdeen University
COSCA Counselling Skills, Counseling Psychology
ABOUT FLEUR CAPOCCI
Producer and Production Manager with experience delivering film, television and digital content from development through to completion.I specialise in coordinating complex projects, managing stakeholders and vendors, and ensuring content is delivered clearly, efficiently and to a high standard. My work spans scripted production, commercial campaigns and digital content, with a strong focus on structure, organisation and audience engagement.Alongside my production work, I bring experience in customer success and operations, including onboarding clients, managing user experience and working with tools such as Notion, Asana, HubSpot, Slack and GitHub. I regularly use AI-enabled tools to support workflows, communication and content delivery.I also have a background in writing and editorial work. I hold an MLitt in Creative Writing (Distinction), with published work, and spent 21 years teaching English and Creative Writing, including marking at Advanced Higher and A Level. This has developed strong editorial judgement and a focus on clarity, structure and audience.I am particularly interested in roles that sit at the intersection of content, production, and structured delivery — including production, creative and content-focused positions - where I can take ownership of projects, work directly with clients and ensure delivery runs smoothly from start to finish.Tools: CMS:(WordPress, HubSpot), Notion, Asana, Slack, GitHub, Loom, Otter, Google Analytics, Mixpanel, AI tools (Claude, Gemini, Copilot, ChatGPT)
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