Flavio Kaplan
MBA | Financial Planning and Analysis | Financial Modeling | Budgeting and Forecasting | Business Simulation | Mergers and Acquisitions (M&A) Due Diligence | Dashboarding | Managerial Accounting | Sales Support
- Role
- Sr Finance Manager - Customer Care Finance at T-Mobile
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Flavio Kaplan
Consistent track record designing and improving financial processes. Adaptable and versatile problem solver with CFO-like strategic mentality, dedicated to maintaining customer-focused approach in all endeavors. Accountable and self-driven, operating with little direction while avoiding surprises. Establish strong rapport and lasting relationships within and beyond the finance organization. Foster positive and collaborative work environment with upbeat demeanor and willingness to coach and transfer knowledge to colleagues.
Experience
Sr Finance Manager - Customer Care Finance
Mar 2019 — Present · Bellevue, WA, US
Finance Lead in charge of end to end financial planning and analysis for Global Care, managing the financial conversation with our international vendors supporting customer care calls.I am in the process of overhauling all our financial planning models encompassing production, training and incentives for all the global sites and lines of business.I have created an automated invoice ingestion process and database to manage all the detailed activities by our partners and eliminate manual data wrangling during the accrual cycle.I am driving convergence across the different data hierarchies to have a uniform planning and reporting platform, leveraging SQL Server, Cognos TM1 and PowerBI.I am also exploring further automation, forecasting and reporting capabilities via Alteryx, QlikSense, Tableau, SAS Visual Analytics / Machine Learning and SAS Forecast Studio. Here is a sample of the type of questions I\'m trying to answer:* What is the best way to handle the forecasting of thousands of combinations between partners, sites, lines of business, production and training costs and incentives?* What is the expected impact on customer care volumes of anticipated events, such as a new iPhone launch?* What is the propensity to call of a customer that has a certain tenure, a particular line type mix, a certain device, etc?
Education
Escuela Tecnica ORT Yatay
High School, Electronics
1985 — 1990
Universidad de Belgrano
Licenciado (BA), Economics
1995 — 2001
University of Washington
MBA, Finance, Entrepreneurship
2003 — 2005
University of Washington, Michael G. Foster School of Business
MBA, Finance - Technology Entrepreneurship
2003 — 2005
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