Flavia Laveena Dsouza

About Flavia Laveena Dsouza

Accomplished Senior Project Manager with 15+ years of experience steering large-scale IT infrastructure, cybersecurity, and software development projects across diverse industries. Demonstrated abilities in planning, organizing, and managing resources to meet project objectives, ensuring on-time and on-budget delivery. Expertise in driving cross-functional collaboration while mentoring teams in Agile and Scrum methodologies. Skilled in implementing innovative IT solutions, focusing on enhancing business operations, efficiency, and adherence to industry best practices. Proven track record of mitigating risks and adapting to changing project requirements. I hold a Bachelor of Science from Sri Bhuvanendra College, Udupi. Additionally, I have certifications in PMP, CISM, CSM, and ITIL V3 Foundation. My passion for technology and commitment to excellence drives me to seek new challenges and opportunities for continuous growth.

Experience

1. Sr Project Manager - IT

   Gartner

   Apr 2019 — Present · Gurugram, IN

   Leading application development projects for Gartner Consulting business.• Managing project progress according to scheduled deadlines for various tasks, ensuring timely and efficient completion through Agile methodologies in collaboration with internal resources and third-party vendors.• Collaborating cross-functionally with Architects, Vendor Resources, QA Team, Information Security Team, Release Management Team, and Technology Operations Team to ensure successful project delivery.• Engaging in activities such as scope definition and verification, resource planning, and ensuring the implementation of operating procedures.• Conducting business process analysis, understanding technical and functional specifications, and performing risk management to minimize project risks.• Recommending improvements and ensuring timely implementation of actions for service delivery upgrades.• Providing accurate and regular reports to management and stakeholders on service delivery performance.• Planning and organizing scrum meetings, facilitating sprint planning and review meetings, sprint retrospectives, sprint backlog management, story estimation, daily stand-ups, iteration and release planning, and reviews.• Training new hires on Scrum methodology and collaborating with Product Owners on detailed requirements.• Establishing relationships at the C-level to gain insight into the business environment and identify opportunities.• Contributing to technology-based solutions to enhance functional efficiency, reviewing existing systems and business requirements.• Fostering a healthy working environment by mentoring, and monitoring the performance of team members to ensure efficiency in process operations, developing competency among team members while controlling absenteeism and attrition.• Successfully managed the IT infrastructure setup for Gartner\'s APAC region and Dubai office.

Education

• Sri Bhuvanendra College, Karkala

  Bachelor of Science (B.Sc.)

  2002 — 2005

• Sri Bhuvanendra College, Karkala

  12th Standard

  2000 — 2002

• University of West Florida

  Master of Science - MS

  2024 — 2026