Flavia Dorjo Pedra

WORK HISTORY

EDUCATION

ABOUT FLAVIA DORJO PEDRA

As a bilingual professional with over 10 years of experience in Client Success, Hospitality, learning strategy, and team development across global markets. I’m passionate about transforming customer relationships into lasting partnerships that drive measurable business impact. Throughout my career, I’ve led data-driven strategies that improved customer satisfaction, retention, and revenue growth, whether through CRM optimization, onboarding excellence, or process automation. With dual master’s degrees in Adult Education & Human Resources Development and Hospitality Management, I bring a unique blend of strategic thinking, people development, and operational insight to every project. Known for my expertise in customer journey mapping, account strategy, and cross-functional collaboration, I’m driven by one goal: to design scalable, customer-centric solutions that deliver long-term value and elevate the client experience across global markets. For example, as a Client Success & Immigration Consultant at BDV Solutions, I managed over 1,500 weekly leads in a fast-paced, high-demand environment, where many opportunities were being lost due to lack of prioritization. By implementing a structured tagging and follow-up system, I created a more efficient and data-driven client management process that improved responsiveness and organization. This initiative reduced lead loss by 30%, increased conversions, and significantly enhanced client satisfaction through a more personalized and reliable experience. This experience reinforced my ability to design scalable customer success processes that balance operational efficiency with an exceptional client journey. Let\'s connect!