Flavia Marku

General Manager @Fairfield Inn By Marriott

KY, US

Business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership.Leads the team in the development and implementation of property-wide strategies.Builds relationships with key customers and is involved in the sales process.Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.Manages the flow of labor between departments.Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.Monitors Food and Beverage forecasting and par levels to reduce waste and maximize profit margins.Works with the Regional Sales office (RSO) to implement sales strategy for the property.Interacts with in-house guests to prospect for new sources of business.Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.Measures, analyzes, and communicates property performance using a variety of financial/non-financial data.Reviews and signs off on invoices.Reviews property performance on period basis.Reviews and works with appropriate revenue management reports.Leads associates through property changes, and help them transition into new property roles.Conducts day to day Human Resource transactions.Conducts performance review process for associates.Actively recruits and hires qualified associates.Prepares and presents reports regarding financial data.Manages e-mail.Participates in conference calls (e.g, sales, promotion, Q&A, property performance, etc.)

Faculty of Law

Bachelor's degree

University of Tirana

Master of Science - MS, Law

School of Foreign Languages

High School Diploma, English, Spanish