Jim Flanagan

About Jim Flanagan

As a Technical Services Lead Analyst at Fulton Bank, I bring more than 12 years of experience in systems analysis, agile delivery, and enterprise software implementation across the financial services sector. My strengths center on building trusted partnerships with business stakeholders, uncovering process improvement opportunities, and translating complex technical needs into solutions that advance organizational goals.In my role at Fulton Bank, I work collaboratively to analyze, design, develop, and support enterprise banking application services. I focus on providing clear technical guidance, fostering innovation, and ensuring seamless communication across teams so that technology initiatives deliver measurable, meaningful impact.

Experience

1. Technical Services Lead Analyst

   Fulton Bank

   Jun 2013 — Present · Lancaster, PA, US

   In my current role as Technical Services Lead Analyst, I serve as the primary liaison for business partners—building strong relationships, identifying process improvements, and leading collaborative sessions to define solutions aligned with enterprise banking goals. I translate business needs into clear technical requirements, create visual models, and facilitate elicitation sessions that drive clarity across stakeholders. I am also lead on a team responsible for analyzing, designing, developing, testing, and supporting enterprise application services.Previously, as HR Systems Manager, I led a team supporting all HR systems and related processes. I oversaw system administration, enhancements, upgrades, and staff performance while developing auditing procedures and managing system security and change control. I provided reporting and system expertise to senior leadership, coordinated end‑user support and training, and managed multiple cross‑functional projects to improve HR technology and operational efficiency.I began as an HR Systems Administrator, working extensively with UltiPro, COGNOS, SumTotal CyberShift, OrgPublisher, and Microsoft Office tools. I managed system upgrades, troubleshooting, conversions, and security administration while supporting HRIS Coordinators and end users through training, documentation, and workflow guidance. I also served as a liaison between HR, IT, and vendors to ensure smooth operations and successful implementations.Across all roles, I’ve focused on strengthening system reliability, improving processes, and enabling teams with the tools and insights they need to operate effectively—combining technical expertise with a strong commitment to partnership and service.

Education

• Champlain College

  Bachelor of Science (B.S.), Computer Information Systems

  2000 — 2002

• F.W. Springstead High School

  Diploma, General

  1994 — 1998

• Champlain College

  Associate of Science (A.S.), Computer Programming

  1998 — 2000

Skills

• Tls Time & Labor
• Human Resources
• Time Management
• Microsoft Office
• Sharepoint
• Leadership
• Management
• Interviews
• Project Planning
• Cognos
• New Hire Orientations
• Chronos Time & Labor
• Policy
• Mozilla Firefox
• Avg Antivirus
• Hardware Diagnostics
• Malwarebytes
• Logmein
• Software Documentation
• Social Media
• E-Verify
• Vlc Media Player
• Imgburn
• Google Chrome
• Adobe Acrobat
• Norton Ghost
• Outlook
• Nero
• Gotomeeting
• Access
• Quicktech Pro Diagnostics
• Teamviewer
• Getdataback
• Radmin
• Hris
• Social Networking
• Microsoft Windows
• Microsoft Excel
• Openoffice
• Peoplesoft