Flaminia Scarcella
Product & Strategy Director @Ixpira
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WORK HISTORY
Product & Strategy Director @Ixpira
Rome, IT
As Product & Strategy Director, I will lead a dynamic team of Buyers, Yield Managers, and Data Entry Specialists to expand Ixpira\'s direct hotel portfolio and drive revenue growth. My focus is on identifying innovative opportunities to enhance our processes and provide an exceptional experience for hotel partners. Additionally, I will actively support the company’s overarching strategy, championing change and fostering synergies across stakeholders to accelerate progress and achieve sustained success.
EDUCATION
Liceo classico Ugo Foscolo
High School
Sapienza Università di Roma
Bachelor's degree
SKILLS
ABOUT FLAMINIA SCARCELLA
With extensive experience in Customer Service, Content, and Leadership of both on-site and remote teams, I bring a strategic mindset, an innovative approach, and a strong drive for results. My track record of meeting KPIs and growing talent is rooted in my ability to inspire, coach, and mentor people while building and leading strong, diverse teams.I am a highly collaborative leader with strong communication skills, able to build trust with peers and stakeholders and foster productive, cooperative working environments. Combined with a data-driven, continuous-improvement mindset, this allows me to design and execute effective process changes, run Test & Learn initiatives, and contribute meaningfully to new projects and programs.Over the past year, I have further expanded my leadership scope by leading a Hotel Contracting team, adding a solid commercial dimension to my skill set and completing my professional profile. This experience deepened my understanding of commercial dynamics, negotiations, and partner performance, making me well-suited not only for Customer Service leadership roles but also for positions with a stronger commercial focus, such as Partner Success and Upsell.In this role, I also leveraged my background in structured corporate environments to bring clarity and scalability to the organization—optimizing existing processes, launching new operational frameworks (including the implementation of a Ticket Management System within our CRM), and leading a comprehensive review and clean-up of the hotel database to improve data quality, efficiency, and decision-making.I am experienced in change management and known for a growth mindset that enables me to navigate the Change Curve quickly while encouraging flexibility and adaptability in others. I add value to organizations seeking a Director of Customer Service or Director of Partner Success, who can build robust customer success frameworks, connect operations with commercial strategy, and inspire people to perform at their best.Additionally, I actively explore and apply AI-driven solutions to increase process efficiency without compromising quality—striking the right balance between excellent customer support and outstanding performance results.
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