Faisal Kalapatt

About Faisal Kalapatt

Building platform experiences where humans and AI work better together.I lead the inbound product management team behind ServiceNow’s AI-driven record experience — a platform surface used by agents, fulfillers, and customer-facing teams across workflows. My work spans platform UX, agentic AI integration, and component scalability, with a mission to make record interactions intuitive, intelligent, and reusable.At the heart of my approach is a belief that platforms should empower others to build boldly. I focus on- Delivering modular, low-code components aligned to shared UI patterns- Embedding proactive, context-aware AI directly into user workflows- Creating a scalable system of design and ownership that drives adoption across business unitsWhether driving vision, aligning cross-functional partners, or enabling teams to move faster with clarity, I lead with purpose and build for scale.

Experience

1. Senior Manager, Platform Experience

   ServiceNow

   Apr 2025 — Present · San Diego, CA, US

   I lead the inbound product management team behind the Record & AI Experience on the Now Platform — a core workspace surface that powers intelligent, scalable interactions across IT, HR, CSM, and front-office workflows.My work focuses on evolving the record experience into a platform-led, agent-aware, and modular foundation — one that enables consistent, guided workflows across user types and surfaces. I drive strategy, roadmap alignment, and cross-functional delivery to scale the impact of AI-driven experiences across the record page and its many touchpoints.

Education

• Mahatma Gandhi University

  Bachelor of Computer Applications, Computer Science

  1995 — 1998

Skills

• Dependency Injection
• Test Driven Development
• Ms Project
• Agile Project Management
• Release Management
• Software Project Management
• Outsourcing Management
• Windows
• Wcf
• Microsoft Sql Server
• Agile Application Development
• Virtual Teams
• C#
• .net
• Conflict Resolution
• Program Management
• Database Design
• Mac Os X Tiger
• Requirements Gathering
• Software Development
• Scrum
• Technical Product Management
• Atlassian Jira
• Git
• Entity Framework
• Java
• C++
• Wpf
• Project Management
• Test Automation
• Web Services
• Agile Methodologies
• Stakeholder Management
• Requirements Analysis
• People Management
• Gerrit
• Mvc Architecture