Fizzah Bajwa

About Fizzah Bajwa

I help organizations adopt AI with clarity and confidence through customer success, enablement, and program leadership.With 15+ years in enterprise tech and client support at IBM, I’ve led large-scale implementations and guided cross-functional teams through complex rollouts. Most recently, I completed a postgraduate AI/ML program at UT Austin and built AI-powered tools, including GPT-based assistants, predictive analytics models, and a RAG-based medical knowledge assistant.I also bring experience from the career tech space, where I designed and launched GPT-driven job search tools that automated resume review, interview prep, and client onboarding, streamlining the coaching process and improving outcomes.My strength is bridging the gap between cutting-edge technology and real users, whether it’s building adoption workflows, mentoring teams, or improving product usability.I’m actively seeking remote, full-time opportunities in:• AI Customer Success• Internal Enablement & Tooling• Program Management in Applied AIIf your team is working at the intersection of people and AI, I’d love to help you succeed.

Experience

1. Ai Product Strategist, Advisor & Career Coach

   Grounow

   Feb 2020 — Present

   I combine coaching expertise, product strategy, and AI implementation to drive client outcomes and streamline internal operations.* Career Coaching: Guide professionals through career transitions into tech and AI with tailored strategy, mindset work, and execution plans.* AI Product Strategy: Design and implement lightweight AI solutions to automate internal workflows, enhance service delivery, and scale business operations.HIGHLIGHTS: Built GPT-based tools to automate onboarding, resume feedback, and coaching content delivery Designed AI-driven spreadsheets for client tracking, insight generation, and personalization Integrated no-code AI tools to improve operational efficiency and client satisfaction Created scalable, semi-automated systems that preserve a human-centered coaching experience

Education

• The University of Texas at Austin

  Post Graduate Program in Artificial Intelligence and Machine Learning: Business Applications, Artificial Intelligence and Machine Learning: Business Applications

• Arizona State University

  Computer Science