Faisal Jamil Aiep
Digital Trainer @Wandle
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WORK HISTORY
Digital Trainer @Wandle
London, GB
Empowering subject matter experts as champion superusers in a train the trainer capacity by defining behavioural gaps. Facilitating colleagues’ customised Microsoft Dynamics process learning, among other platforms and digital training tools, to quantify knowledge retention.
EDUCATION
Southampton Solent University
BA (Hons)
SKILLS
ABOUT FAISAL JAMIL AIEP
Progressing client brand performance significantly by conducting supportive and measurable training interventions with a BILD (TAP)/ CIPD equivalent PTLLS (Level 4). Interested in all aspects of the training cycle, learning technologies, client care and operational effectiveness; particularly:• Specialising in training customer service, soft skills and digital literacy on bespoke IT systems• Conducting initial assessments, training needs analysis, staff inductions and in-house training• Experienced in successfully supporting adult learners with varied levels of seniority/expertise• Extensive experience with audio-visual touch-screen, CRM and e-learning Moodle platforms• Devising physical as well as virtual classroom sessions using gamification for online content• Facilitating collaboratively active learning in accordance with individuals’ custom needs• Reputable delivery team collaborator with a proactive and personable open dialogue approach• Conducting professional social networking, client interviews and practical L&D workshops• Encouraging customer participation in an interactive, reflective and inclusive environment• Evidencing personalised retention of large groups as well as one-to-one consultations• Catering for clients with disabilities and differing learning preferences
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