Fitzgerald Mayi

About Fitzgerald Mayi

I\'m a leadership driven business and account professional with 15+ years of experience across B2B sales, fulfillment, customer experience, and multi-site team leadership.With a track record supporting $600M+ in revenue, I\'ve led cross-functional teams, streamlined operations, and strengthened client relationships across four major U.S. markets: NYC, Miami, Seattle, and Denver. My approach blends strategic execution with grounded leadership — especially in fast-paced, customer-first environments.Highlights include- Leading post-purchase wholesale operations at Crocs across global retail and eTail partners- Ranking #1 in the Pacific Northwest (Q4) for new business growth at Verizon- Managing and mentoring high-performing teams in high-volume retail locations- Building scalable SOPs, fulfillment workflows, and service models that stickWhether in account management, operations, or retail leadership, I thrive on solving problems, elevating teams, and helping brands deliver on their promise. I’m at my best when rolling up my sleeves, supporting people, and turning complexity into clarity.

Experience

1. Satellite Inventory Manager

   CarMax

   Oct 2025 — Present

   Oversee vehicle readiness operations from arrival to customer appointment, coordinating reconditioning, logistics, vendors, and internal teams to keep inventory customer-ready.• Lead day-to-day operations for vehicle intake, reconditioning, and outbound readiness• Supervise and train team responsible for preparing vehicles for sale and transfer• Coordinate with transporters and vendors for inbound/outbound vehicles and sublet repairs• Partner with service technicians and parts department to prioritize repair workflow• Manage inventory flow and communicate availability to sales team for appointments and transfers• Ensure vehicles meet quality standards before becoming saleable• Support customer experience by aligning vehicle completion with scheduled appointments• Hire, train, and develop team members while handling scheduling and performance expectations

Education

• City Tech, CUNY

  Computer Science

Skills

• Sales Operations
• Mac Os
• Microsoft Office