Robin Fisher

About Robin Fisher

At Ensora Health (formerly Therapy Brands), my current focus as Sr. Director of Customer Experience Strategy & Operations is driving innovation in client success across multiple teams and brands. Recently, I finalized a scalable Salesforce process for Net Promoter Scores, ensuring actionable insights and measurable value from client feedback.My leadership is rooted in people management, agility and operational excellence—evidenced by successfully migrating our service delivery team from Jira to Azure DevOps, which enabled us to surpass a $1M Net Revenue Retention target in 2024. I partner closely with Product, Revenue Cycle Management, and implementation teams to streamline onboarding, support Product Led Growth initiatives, and supervise NPS/Retention efforts.Recognized with the Circle of Excellence and CARE Leadership Awards (2022, 2024), I am committed to fostering employee engagement, leading cross-functional forums, and building scalable programs that elevate both client satisfaction and operational efficiency.

Experience

1. Sr Director, Customer Experience Strategy & Operations

   Ensora Health

   Apr 2025 — Present

Skills

• Office Administration
• Editing
• Microsoft Word
• Event Planning
• Research
• Data Entry
• Outlook
• Administrative Assistants
• Microsoft Office
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Public Relations
• Customer Service
• Fundraising
• Administrative Assistance
• Administration
• Policy Writing
• Employee Training
• Social Media
• Event Management
• Staff Supervision
• Social Networking
• Healthcare
• Schedule Control
• Time Management