Fisa Ka
Operations Trainee @Apollo Adlux Hospital
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WORK HISTORY
Operations Trainee @Apollo Adlux Hospital
Ernakulam, IN
Handled inbound and outbound calls professionallyAssisted customers by understanding issues and providing quick solutionsMaintained high service quality and customer satisfaction
EDUCATION
Kerala Board of Public Examination (KBPE)
Bio maths, Mathematical Biology
Mahatma Gandhi University
Bachelor of Science , Botany/Plant Biology
ABOUT FISA KA
I believe quality in healthcare isn’t just a department—it’s the backbone of patient trust.\"Currently, I am interning at Apollo Adlux Hospital in the Operations Department, where I’m learning how effective systems and compliance drive better patient outcomes. Previously, I managed a pharmacy shop for 1½ years, which helped me develop hands-on skills in leadership, customer service, and operational efficiency.With a PG Diploma in Hospital Administration, I have built a solid foundation in hospital management, accreditation standards, and continuous quality improvement.What I bring to the table: Time management – balancing multiple priorities in fast-paced environments Communication – bridging gaps between staff, patients, and management Team management – motivating and coordinating people towards a shared goal Problem solving – finding practical solutions in high-pressure situationsMy career goal is to contribute to a hospital’s Quality Department, where I can apply my skills and experience to build safer, more efficient, and patient-focused healthcare systems.
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