Firdous Ahmad
Customer Support Executive | Technical Support | Driven to Elevate CSAT through Exceptional Service and Solutions | CRM | B2B and B2C | Cold Calling.
- Role
- Sr Customer Service Associate - Data at TP
- Location
- Jammu & Kashmir, IN
- LinkedIn followers
- 500 followers
About Firdous Ahmad
Dedicated customer support executive with a passion for delivering exceptional service…
Experience
Sr Customer Service Associate - Data
Jan 2025 — Present · Gurugram, IN
Provided real-time support for customer account inquiries, card issues, and service requests. Handled inbound calls and chat interactions with professionalism and empathy. Investigate and resolve unauthorized transactions, charge backs, and fraud-related concerns whileensuring compliance with banking policies. Managed large volumes of inbound calls and ensured timely resolution. Maintain accurate records of customer interactions and resolutions while adhering to dataconfidentiality and compliance standards.
Education
Govt High School Shahgund
10th standard, General Studies
Government Degree College, Sopore
Bachelor of Science - BS, General Studies
Govt HSS NAIDKHAI
Intermediate
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