Firas Khawaja
Business Analyst @Christie's
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WORK HISTORY
Business Analyst @Christie's
EDUCATION
American University of Beirut
BSc, Computer Science
Rawda Fayhaa High School
Baccalaureate, Computer and Information Sciences, General
ABOUT FIRAS KHAWAJA
Senior Business Analyst & Product Manager with a breadth of experience within various sectors across UK, EMEA and US. Building on vast expertise within the digital media, content & CRM marketing sectors with a keen interest in solution driven machine learning, AI and algorithms. Extensive experience in helping clients achieve their goals by scoping of user journeys and interactions between users, systems and the various service layers through an in depth understanding of UX, social & tech. Focus areas/topics- Requirements Gathering, Analysis, Stakeholder Management, Client Relationship Management - Agile SDLCs (including Scrum, Kanban)- Data driven user experience (DUX), wireframes, prototypes - Content Management Systems (CMS & eCMS) strategies and assessment - CRM Marketing, Business Intelligence, Analytics - Machine learning, AI and algorithm optimisation - Social Media marketing, reach and campaigns - Analytics, actionable data, trends, analysis of user behaviour and interaction - eCommerce applications
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