Firas Rezgui
Smart Card Technical Support Manager @Keolabs
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WORK HISTORY
Smart Card Technical Support Manager @Keolabs
Grenoble, FR
Manage the technical support on our products for all the European and American customers- Perform the on-site training (Presentation and bench installation) regarding the Smart Card standards Analog & Digital, EMVCO Analog & Digital, NFC Forum and applicative (eMRTD, IAS ECC, EAC.)Examples: Google USA, NXP USA, Thales France(Gemalto) Fime USA, IPZS Italy, FNMT Spain, Cetecom USA, ST France, ST Austria, ST Slovenia, Idemia France- Provide customers with the technical expertise, and support required to develop system solutions, demonstrations, and training on RF products- Be the main interface between customers and R&D engineers. Evaluates customer questions /problems and advises/implements customer solutions- Give feedback for improvement regarding potential product weaknesses- Provide technical presentations/demonstrations and training sessions for customers- Develop Python Scripts in order to fulfill the customer\'s needs- Work with the Sales and R&D team on the improvement of the products- Troubleshooting (including log analysis, tracing, on-site testing) to establish the root cause of problems found in the field- Create customer-facing technical documents such as application notes, white papers, FAQ, product training…Tools: Keolabs software and hardware (Scriptis, Quest, Denso & Staubli robots), JIRA, Freshdesk, PyCharm, Sublime Text.
EDUCATION
Ecole Nationale d'Ingénieurs de Tunis
Engineer’s Degree, Electrical Engineering, Automation and System Design
Faculty of Sciences of Tunis - Preparatory school
Physics-Chemistry
Ben Arous High school
Bachelor’s Degree, Mathematics
SKILLS
ABOUT FIRAS REZGUI
Smart Card Technical Support Manager at KEOLABS
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