Fionna Ford

WORK HISTORY

SKILLS

ABOUT FIONNA FORD

A highly regarded, self-motivated and experienced professional with a wealth of key business exposure and strengths across pivotal areas such as Operational Management and Business Process Outsourcing (BPO) Management. A leader with experience of managing teams on a global scale, who has developed and delivered highly complex projects and improvements within the telecommunications sector while focusing on the payments industry.Thrives on delivering enhanced operational and financial efficiencies. A tenacious and highly analytical professional with the vast knowledge to add value to any forward thinking organisation.KEY SKILLS• Leadership, strategic planning and influencing • Coaching and mentoring• Commercial management • Stakeholder and supplier management• Project and delivery management inc. different methodologies such as agile and waterfallTOP ACHIEVEMENTS• Oversight of 80+ projects in a year while directly delivering, acting as a subject matter expert (SME), providing coaching support and/or relationship management for 32 of these personally • Delivered a 45% cost reduction against a 3rd party processor consolidation• Reduced spend for 1 BPO supplier by 46% and staffing by 42% over a 4year period and delivered a £1m optimisation target 1.5years ahead of schedule • Improved employee satisfaction by 7% in an uncertain environment • Implementation of payments and BPO infrastructure to support launch of EE brand• Optimised direct debit cash flow by reducing the mandate from 10 days to 5