Fiona Joyce

About Fiona Joyce

I’ve been at Drive Wheel since its founding, with fifteen years of experience in peer groups and a deep understanding of how our community works. Today, I lead our member experience with a focus on building meaningful, trusted relationships.I love getting to know our members and their businesses—what they care about, what they’re navigating, and where they want to go. From our first conversations to the kind of understanding that can only be built over time, my goal is to create a space where people feel known and supported. That’s what makes Drive Wheel different- no one is anonymous.

Experience

1. Chief Customer Officer

   Drive Wheel Llc

   Sep 2024 — Present · Houston, TX, US

   As Chief Customer Officer, my mission is connection. Just as our company-wide mission is to connect our members to their peers to make confident decisions, it’s my mission to connect to our members so that I can ensure confidence in the value of their membership. If you’ve got a concern, I want to hear it. If we can do better, I want to make that happen.I oversee customer experience, insights, and success, to inform our strategies to fulfill our members\' evolving needs. Our team is focused on our meaningful connection with our member community as we grow with precision, to exceed expectations and bring our members the confidence they need to thrive.

Education

• New York University

  Certificate in NonProfit Fundraising

  2011 — 2011

• Vassar College

  Bachelor of Arts (B.A.), English; International Economics

  2008 — 2012

Skills

• Confidentiality
• Leadership
• Social Media
• Management
• Microsoft Word
• Business Communications
• Development Economics
• Database Management
• Creative Writing
• Fundraising
• Social Networking
• Marketing Strategy
• Facebook
• Event Planning
• Public Relations
• Social Media Marketing
• Microsoft Excel
• Database Admin
• Medieval Literature
• Public Speaking
• Marketing
• Islamic Studies
• Blogging
• Research
• Google Analytics
• Editing