Fiona Obas
Certified Project Management Professional | Seeking Full-Time Project Management Role
- Role
- Subject Matter Expert at Chase
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Fiona Obas
Hi, my name is Fiona! I am a grad with a Bachelor\'s of Science in Biology.…
Experience
Subject Matter Expert
Sep 2023 — Present
Collaborated with account managers to evaluate business pain points and high-cost errors- Developed and led over 50 training sessions to minimize agent errors- Implemented system processes based on feedback from travel advisors, improving customer and agent experiences- Managed escalated calls, handling complex reservations, exchanges, refunds, and coordinating with vendors.
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