Fiona Warigon
Customer Service Advisor B2b @Capita
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WORK HISTORY
Customer Service Advisor B2b @Capita
Handle requests with friendly, knowledgeable service and support, achieving positive customer feedback. • Offer detailed advice on service benefits. • Record information about inquiries and complaints within internal database. • Follow up on unresolved customer issues to research and correct problems.
EDUCATION
Northumbria University
Doctor of Philosophy - PhD, Leadership and Human Resource Management
TechTalent
Data Analysis Bootchamp
Coventry University
Master's degree, International Business
Bingham University
Bsc Economics
ABOUT FIONA WARIGON
A meticulous, amicable and dynamic professional with a demonstrable history of successfully improving process inefficiencies. Aptly certified in Business Analysis, including additional certifications accredited by BCS. Proficient in stakeholder engagement, data analysis and requirements gathering with additional competencies in Lucid charts and data visualisation tools. Characterised as a resilient, deadline-driven, perceptive, and ambitious individual, an esteemed candidate for a new and challenging role. Seeking the opportunity to employ newly acquired skills and expertise to achieve the strategic goals of a progressive organisation that values mutual growth, integrity process optimisation and innovation.
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