Fiona Hood
Senior Incident & Problem Manager @Now
Dunfermline, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2022 — Present
Senior Incident & Problem Manager @Now
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SKILLS
OutsourcingWorkforce ManagementIncident ManagementFault ManagementService DeliveryContact CentersProject DeliveryResource ManagementFault AnalysisCross-Functional Team LeadershipAvayaSocial MediaCustomer ServiceReporting & AnalysisCustomer SatisfactionTrainingBrandwatchIntranet StrategyOmnitureTelecommunicationsCustomer ExperienceCisco IcmStakeholder ManagementIvrOperations ManagementGenesysIex Total ViewCorporate CommunicationsCisco TechnologiesCall CentersLeadershipReport WritingPerformance ManagementMethod Statements
ABOUT FIONA HOOD
A team player with the ability to work on my own initiative,excellent people and…
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