Fiona Heron
Work Force Planning Manager @Liverpool City Council
Signup · Get unlimited contacts
WORK HISTORY
Work Force Planning Manager @Liverpool City Council
Liverpool, GB
Management of Scheduling, Forecasting & Real Time Performance (5FTE) responsible for forecasting, scheduling, intraday management, headcount and recruitment requirements inline with Liverpool City Council new service take-on project plans. Develop and communication of management information, co-ordination of scheduling requests inline with Liverpool City Council requests and administration of the work force management suite. Consistent adherence to Real Time Management, Forecasting and Scheduling processes to support delivery of contractual SLA’s
EDUCATION
Mount Lourdes Grammar School
A-Levels, English Literature, Biology & Home Economics
Liverpool John Moores University
BA HONS Consumer Studies, Marketing & Management
SKILLS
ABOUT FIONA HERON
A relationship focused Planning Manager with excellent communication and organisational skills. Performs well in high-pressured environments & is comfortable as a head of a team with the leadership qualities needed to instill confidence and good work ethic. Committed and driven professional who has gained experience & knowledge in Resource Capacity Planning, Business Reporting & Contractual Analysis.Specialties- Winner of Call North West Support Person of the Year 2009- Extensive knowledge of Capacity Planning for PCA30 & Logged on Hours forecasting- Strong adherence to business deliverables- Excellent communication skills - Excellent organizational skills- Ability to remain calm in all situations
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.