Fiona Jones
Senior Customer Success Consultant @UKG
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WORK HISTORY
Senior Customer Success Consultant @UKG
London, GB
SKILLS
ABOUT FIONA JONES
A senior member of the Customer Success team, focusing on Client Relationship strategies and providing first class support to internal and external customers. Identifying where we can add value to the client, helping to increase adoption of the software and measure client retention.Forming and implementing Global strategies so ensure a harmonised customer experience approach is delivered across all regions. Enhance the customer service experience for clients. Develop and establish methodologies, protocols and processes. Manage expectations of large local and multinational clients. A strong believer in collaboration, knowledge sharing and team work. Member and advocate for D&I and equality in and out of workplace.
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