Fiona Anderson

VP, Global Revenue Operations @Worldpay

Manchester, GB

Accountable for the strategic oversight and leadership of the Revenue Operations lifecycle, managing billing, collections, payables, and revenue assurance. • Developed and executed comprehensive transformational change initiatives including implementation of a future state collections workflow system, consolidation of billing capabilities and sunsetting of systems to deliver scale, efficiency and support business growth. • Expansion of the function from regional billing operations of 20 FTE to global revenue operations function of over 200 FTE, managing billed revenue exceeding $20 billion annually.• Significant improvement across all key metrics and KPI’s• Embedded a high performing, customer-centric culture prioritising operational excellence and enhanced customer satisfaction• Established industry-standard controls, governance, compliance, and audit frameworks.