Fiola Dsouza

Role
Investigation Specialist at Amazon
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

Experience

  1. Investigation Specialist

    Amazon

    May 2021 — Present · Bengaluru, IN

    One Digital Team (ODT)- Payment Risk OperationsAuxiliary Trainer for Payment Risk Operations • Investigate suspicious activities and behaviors that could pose a risk to Amazon or customers in global markets.• Ensure high-quality decision-making by applying CTPS standard operational procedures, identifying known fraud patterns, discovering new modus operandi trends, and taking actions to minimize risks.• Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.• Maintain high levels of confidentiality and data security standards.• Communicate with external and internal customers and financial institutions to make informed decisions about risk.• Meet predetermined and assigned productivity targets and quality standards.• SME for the digital team for Payment Risk Operations at IND level.• Mentoring and training new hire batches on risk investigations for the Digital Team.

Education

  • Sahyadri College of Engineering & Management

    Master of Business Administration - MBA

    2017 — 2019

  • St. Agnes College, Mangalore-575002

    Bachelor’s Degree, Computer Applications

    2014 — 2017

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Fiola Dsouza — Investigation Specialist at Amazon in Bengaluru, KA, IN | Unifers