Finn Kern
Team Lead Customer Experience @myleo / dsc
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WORK HISTORY
Team Lead Customer Experience @myleo / dsc
Munich, DE
Building a team with focus on the professional operation of the SaaS platform- Support, Monitoring and Standardization are the 3 pillars of the team- We reduced the Support resolution times by 50%- We built a Monitoring for professional use to observe and detect customer issues early- We standardized the implementation of our solution with the focus on a maintainable product
EDUCATION
Technical University of Munich
Bachelor of Science - BS, Technology & Management
TUM Entrepreneurial Masterclass
Master thesis
Technical University of Munich
Master of Science, Management & Technology
Sogang University
Semester abroad, Graduate School of International Studies
ABOUT FINN KERN
Team lead for internal operations | former YC Startup | TUM
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