Finlay Craig

Client Relationship Manager @Optimal

Aberdeen, GB

I lead a team of administrators, engineers, and act as document controller across two engineering projects. I facilitate communications between partner companies and our internal staff, tracking progress and ensuring the achievement of KPIs and milestones. My role involves leading sales outreach efforts and overseeing social media strategy to enhance client engagement. I utilise CRM and sales platforms to identify and manage customer relationships, while also creating engaging website and social media content. I regularly host webinars and speak directly with clients to understand their goals, challenges, and key performance indicators. With the support of our custom software and partner companies, I help clients define and achieve their goals effectively.

Robert Gordon University

Bachelor of Science (B.Sc.), Computing Graphics and Animation

North East Scotland College

HNC, Computer Science