Lauren Fink
Aspiring Footwear Product Developer | Design + Retail Experience | Passionate About Materials, Users & Process
- Role
- Customer Service Representative at Smith Optics
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Lauren Fink
I\'ve always been fascinated by how products come together—from the first sketch to the…
Experience
Customer Service Representative
Oct 2024 — Present · Portland, OR, US
Responded to inquiries promptly, providing accurate information and support to customers• Resolved customer complaints effectively, enhancing overall client satisfaction and loyalty• Provided product information clearly and concisely, assisting customers in making informed decisions• Utilized customer interactions and feedback to provide insights into product preferences, helping management align sales goals with consumer demand and retail trends• Monitored competitors and product features to provide insights, pricing, and overall trends to customers and team• Analyzed and found resolutions for customer questions promptly while keeping the integrity of the Smith Brand• Educated, promoted, and inspired customers as a Brand Ambassador
Education
Lasell University
Certification, Footwear Development
Eastern Washington University
Bachelor of Arts - BA, Outdoor Recreation
2006 — 2009
Yellowbrick
Certification, Sneaker Essentials - FIT Sneaker Essentials Certificate
Spokane Falls Community College
Associate of Arts and Sciences - AAS, Graphic Design
2017 — 2019
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