Paul K.
Customer Journey Lead & Solutions Architect
- Role
- Customer Journey Lead & Solutions Architect at Cisco
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Paul K.
Customer focused CX Customer Success customer journey strategist and leader. Creation and modeling of customer view based adoption journeys.Flexible work model and motivated by productive change.Global impact: Annual leadership/team building instructor in South Africa Cisco Business Architect #00287. Retried Cisco Certifications - CCNA, CCDA, CCNP and CCDP.4 years of product management and orchestration of enterprise networking & Cisco Catalyst (DNA) Center with Licensing adoption, and services generation. Aligning with global regions, business units, sales and digital teams for a single customer facing experience. 5 years of Cisco architecture and solution pre-sales and post-sales engineering, business architecture and customer transformation road mapping, solution creation and optimization. Matching Cisco customers business priorities to solutions (standard or created) to deliver business directed outcomes.3 years of Cisco Healthcare solution creation strategy working directly with customers to drive solution creation, adoption with business process alignment.Combined 16 years of Healthcare IT leadership, business operational leadership, network engineering and design. Converged network design leadership, strategy planning, go to market support for internal IT as a service.
Experience
Customer Journey Lead & Solutions Architect
Jan 2025 — Present · NJ, US
Optimizing Customer Experience: Evaluate and optimize the customer journey while providing precise product guidance to enhance user satisfaction.• Personalizing Relationships with AI: Employ AI to tailor and improve the connection between products and customers.• Fueling Optimization Through Usage Insights: Analyze data to deeply understand how customers use products, enabling continuous, data-driven optimization.
Education
The King's College
BS in Business Administration & Economics, Including Business, Economics, Techology
1990 — 1992
County College of Morris
Associate of Science (AS), Business Administration & Economics
1988 — 1990
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