Filomena McDermott
Managed Service Architect @Vodafone
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WORK HISTORY
Managed Service Architect @Vodafone
Architect, design and development of Outsourced/Managed Service Business Solutions- Interpreting customer requirements and defining practical, pragmatic and value based service deliverables- Defining service solutions and developing operating models- Providing service performance indicators based on SLA and SCR’s- Using best practice frameworks where appropriate including ITIL® and COBIT®- Integration with other 3rd party suppliers in achieving end to end customer solutions- Qualifying and providing input to complex and Managed Services opportunities- Ownership of service design work streams for end-to-end solutions producing Scope of Works, bid text, Service HLDs and the development of contract schedules.
EDUCATION
Reading College of Technology
HNC Business and Finance
SKILLS
ABOUT FILOMENA MCDERMOTT
An experienced IT and service management professional with over 20 years’ operational…
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