Filippo Maria Rizzo

Service Delivery Manager @Fstechnology Spa

Rome, IT

Manage the end-to-end release and service delivery lifecycle — from planning and change management to production deployment — ensuring alignment with business objectives, quality standards, and governance frameworks.Define and maintain the release calendar, coordinating cross-functional teams (global/local IT, vendors, and business stakeholders) and leading CAB and go/no-go meetings to validate release readiness.Collaborate with QA, DevOps, and Change Management teams to implement efficient, traceable, and automated processes aligned with CI/CD and ITIL best practices.Take ownership of major incidents and post-release activities, ensuring timely resolution, root cause analysis, rollback readiness, and clear communication with stakeholders.Drive continuous improvement initiatives by monitoring KPIs, dependencies, and vendor performance to enhance service reliability, scalability, and operational efficiency.Provide transparent reporting and insights on release performance and service KPIs to support governance, compliance, and strategic decision-making.Tools: Azure DevOps · IBM Maximo · Service Desk · Microsoft Power BI · Dynatrace · ServiceNow

EF Executive Language Institute (Dublin, Ireland)

English language course, English language

Universidad de Valencia

Bachelor's degree, Student exchange programme

EC English Language Centres (Boston, US)

English language course (C1 level), English language

Hispania, Escuela de Español (Valencia)

Diploma Cervantes de Español nivel B2, Spanish Language

Università degli studi Roma Tre

Bachelor's degree, Communication and Media Studies