Filippo Benatti
Direzione Ict @Fondazione Policlinico Universitario Agostino Gemelli IRCCS
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WORK HISTORY
Direzione Ict @Fondazione Policlinico Universitario Agostino Gemelli IRCCS
EDUCATION
Università Ca' Foscari Venezia
Economics
SKILLS
ABOUT FILIPPO BENATTI
20 years professional background in Telecommunication Industry and Outsourcing / Offshoring and BPO as head of Workforce Management, CTI Engineering, Routing Manager,Mission Control, Program and Project Manager, CRM, Customer Service and Customer Operations departments.Accomplished management career reflects years’ experience in operational leadership, workforce management, performance management, reporting, resource optimization, and organizational development.Impressive record of streamlining operations, developing and implementing technical solutions, and applying overall managerial expertise to impact accomplishment of strategic goalsHighly articulate and effective communicator with excellent team-building and interpersonal skills. Recognized as resource person, problem solver and creative leader. Perform effectively under high-pressure situations. Maintain highest ethical standards. Delegates and monitors work to meet and beat deadlines.Specialties: BPO Workforce Management, Customer Service, Customer Operations, CRM, Routing Manager,CTI Specialist, Forecasting, planning, scheduling, Mission control, Customer Care, Contact Center, Start-up specialist, Program and Project Management
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