Filipe Thomé Oliari
Product Design Lead @Klarna
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WORK HISTORY
Product Design Lead @Klarna
Berlin, DE
Leading product design for Klarna’s B2B and B2C in-store experiences, driving innovation in how customers interact with retailers globally. Highlights include launching Scan to Pay, boosting usage by 23%, and scaling a printed QR code payment feature across 10+ countries with major retailers like Adidas, Nike and Decathlon. Designed seamless end-to-end journeys for over a million users, enabling Klarna’s integration as a default payment method with payment partner providers, achieving a rejection rate of less than 12%. Collaborating with cross-functional teams and C-suite stakeholders, I focus on creating impactful solutions that connect technology, business goals, and user needs.
EDUCATION
Pontifícia Universidade Católica do Paraná
Desenho Industrial, Programação Visual
ABOUT FILIPE THOMÉ OLIARI
A creative design leader who believes in the power of human centered ideas to drive innovation and transform businesses. I started my career as a graphic designer, building a foundation in branding and advertising before diving into digital product design and service innovation. Over nearly 20 years, I’ve collaborated with world-class clients like Accenture, Klarna, Volkswagen, Siemens, Roche and Deutsche Bank, delivering impactful projects that balance human desirability, business goals, and technical feasibility.At Klarna, I currently lead product design for in-store and POS solutions, launching innovative features like Scan to Pay and scaling printed QR code payment solutions globally. Prior to this, I spent six years at Fjord Berlin (Accenture Interactive), where I led strategic design initiatives for global clients.Strong communication skills, creative vision, strategic thinking, and expertise in digital innovation processes define my approach to leadership. I focus on building inclusive, multidisciplinary teams that foster creativity and deliver measurable results, always with a keen eye for detail and a passion for design excellence. And if there’s coffee involved, the results only get better. The more coffee I have, the more impact I’ll deliver.
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