Fikir Girma
Business Support Specialist Ii @Navy Federal Credit Union
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WORK HISTORY
Business Support Specialist Ii @Navy Federal Credit Union
Vienna, VA, US
Upheld extensive communication plans by meeting regularly and sending strategic communication updates to project members, key stakeholders, and multiple levels of leadership * Advise stakeholders on key changes to jumpstart project pace and ensure timely completion* Prepare detailed work breakdown structures, and recommend improvements that positively impact current and future schedules* Create an onboarding course that is on Navy Federal University to enforce a smooth transition for new employees to get acclimated with their new roles
EDUCATION
St. Cloud State University
Bachelor's degree, Biochemistry and Molecular Biology
Year Up United
Project Management
Western Governors University
Master of Science - MS, Business Administration and Management, General
Western Governors University
Bachelor of Business Administration - BBA, Computer/Information Technology Administration and Management
Northern Virginia Community College
Associate of Science - AS, Biology/Biological Sciences, General
Western Governors University
Bachelor of Business Administration - BBA, IT Management
ABOUT FIKIR GIRMA
As a results-driven IT professional with a Master of Science in Information Technology Management, I bring a strong foundation in leveraging technology to drive strategic business outcomes. My passion lies at the intersection of IT, change management, and process improvement—transforming complex challenges into streamlined, efficient solutions.With a focus on aligning technology with business goals, I specialize in leading initiatives that enhance operational efficiency, support digital transformation, and foster cross-functional collaboration. Whether it’s implementing new systems, optimizing existing workflows, or guiding teams through organizational change, I aim to deliver measurable value and long-term impact.I’m committed to continuous improvement, lifelong learning, and using technology as a catalyst for smarter, more agile business practices.
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