Yaro Fidra
Technical Team Leader at ShipMonk
- Role
- Application Support Team Leader at ShipMonk
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
Experience
Application Support Team Leader
Mar 2021 — Present · Fort Lauderdale, FL, US
Managing a team of 4 engineers, supporting critical applications- Constantly improving codebase in terms of solving technical issues- Managing oncall emergency support system- Keeping critical app infrastructure availability to 100% agreed SLAs- Monitoring the app platform in terms of technical issues and resolving found issues- Implementation of a support ticket-based system- Building a unified global support system for the whole company and utilizing support centers for all our facilities
Education
Norwich University
Business Management
2012 — 2012
University of Hradec Králové
Master's Degree, Systems Engineering | Information Management
2010 — 2014
Stenden University
International Logistics Management
2013 — 2013
Skills
- Html
- Jquery
- User Experience
- Web Design
- Php
- C#
- Css
- Symfony
- Javascript
- Web Development
- Project Management
- Sql
- Web Project Management
- Xhtml
- Mysql
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