Ficky Miller
Results-driven professional with extensive experience in customer service with focus on client satisfaction and loyalty.
- Role
- Remote Customer Support Concierge and Verifications Analyst at Carshair
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Remote Customer Support Concierge and Verifications Analyst
Oct 2020 — Present · Costa Mesa, CA, US
Deliver high-quality customer support. Handle inbound and outbound customer inquiries including reservations, complaints and reimbursements by phone, email and Intercom chat platform within required turnaround times. Develop and maintain positive customer relations and coordinates with other departments to ensure requests and questions are handled appropriately and in a timely manner. Follow-up with customers by phone, email or correspondence to keep them fully informed of resolution process and status. Keep records of customer information and interactions, recording details of inquiries, complaints, or comments, as well as actions taken into CRM Salesforce.Key Achievements/Contributions:• Achieved 65% surge in quota by generating and converting leads into car rentals.• Optimized customer service operations, reducing response time to one second on Intercom chat platform.• Enhanced customer experience by refining user interaction data in Intercom and Salesforce; played a pivotal role in expanding our platform from 30 cars in select cities to over nationwide.
Education
National Hotel Institute/STPB (NHI), Indonesia
Bachelor's degree
2003 — 2007
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.