Fernando Sotelo
Customer Success • Strategic Alliances • SaaS Advisor • Speaker • Mentor • Team Member • Colleague • Customer Experience
- Role
- Latam Director of Customer Success & Strategic Alliances at Zoho Corporation at Zoho
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Fernando Sotelo
National Security | Top Secret Clearance | Military Operations | Public Speaking | Microsoft Office | Team Training | Team Building | Mentoring | Advising | English | Spanish | Russian | Product Presentations | Foreign Languages | Cultural Awareness | Military Experience | Administration | Quality Control | Project Management | Web Design | Macromedia | Computer Technician | MYDATA | DEK260 | Adobe Suite | Web Developer | Windows | Apple | Surface Mount Technology | International Affairs | Intelligence | Computer Hardware | Computer Software | Customer Service | Sales Experience | Sales Associate | IT Helpdesk | Mac OS | Pre-sales | CRM | Cloud Computing | SaaS | JavaScript | CSS | HTML | Adobe Creative Suite | Latam Partner Channel | Latam Regional Sales | Solutions Engineer | API’s | Customer Relationship Management | Marketing | Tech Support Specialist | Team Lead | Events Manager | iWork | Zoho Team Drive | Presales Consultant | Business Development | Business Analyst | Requirements Analyst | Partner/Vendor Management | Team Management | Project Management | Evangelist
Experience
Latam Director of Customer Success & Strategic Alliances at Zoho Corporation
Jan 2020 — Present · Querétaro, MX
Engaging with more than 12 Customer Success Teams to improve our customer experience with the new technologies developed by Zoho based on the tendencies and what customers and partners ask for. Also, working on regional technology alliances to integrate with the local brands used by our customers in the region. Speaker and Evangelist of Zoho in all Tech Events in LatAm and Spain. Constantly looking on ways to improve and take the customer service to the next level.
Education
Austin Community College
Associate's degree, International Relations & Global Studies with Russian Language
2011 — 2015
San Diego City College
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
2001 — 2004
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