Federico Henkel
Service Excellence Program Manager at Caterpillar Inc.
- Role
- Services Commitment Manager (Global) at Caterpillar Inc.
- Location
- Peoria, IL, US
- LinkedIn followers
- 500 followers
About Federico Henkel
Facts/data driven and innovative manager with product support marketing, project management, maintenance management, 6 Sigma, CPS and business administration skills-Maximizer and proactive with initiative, personal accountability and customer focus-Excels in interpersonal skills, planning & organizing and teamwork by leveraging the diversity of individuals to achieve business results-Excellent oral/written communication skills-Looking for continuous improvement, reliable and trustable source-People development and legacy leader.Specialties: Project management, condition monitoring, operations efficiencies and improvements, KPIs set up and follow-up, adminitration, technical knowledge, people development, targeted selection, solutions development, services marketing, CRM, customer surveys (transactional), service recovery, budgeting, team leader.
Experience
Services Commitment Manager (Global)
Sep 2022 — Present · US
Education
Caterpillar University
6 Sigma Black Belt
2008 — 2008
Bradley University
Leadership Program, Business Administration and Management, General
2013 — 2013
Goethe Schule
German-Spanish High School graduate
1980 — 1990
Caterpillar University
CPS Black Belt
2008 — 2008
Instituto Tecnológico de Buenos Aires
MS Mechanical Engineer
1991 — 1995
Skills
- Latin America
- Project Planning
- Supply Chain
- People Development
- Forecasting
- Continuous Improvement
- Lean Manufacturing
- Equipment Management
- Customer Relationship Management (Crm)
- Sales Management
- Product Support
- Business Planning
- Operations Management
- Key Performance Indicators
- Cross-Functional Team Leadership
- Marketing Strategy
- Budgeting
- Business Intelligence
- Engineering
- Strategy
- Negotiation
- Marketing Management
- Program Management
- Supply Chain Management
- Teamwork
- Product Development
- Mining
- Team Leadership
- Sales
- Manufacturing
- Logistics Management
- Project Management
- Change Management
- Six Sigma
- Logistics
- Customer Satisfaction
- Purchasing
- Process Improvement
- Management
- Business Process Improvement
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