Fayez Ghosein
Information Technology Business Analyst @The Walsh Group - Walsh Construction & Archer Western
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WORK HISTORY
Information Technology Business Analyst @The Walsh Group - Walsh Construction & Archer Western
Chicago, IL, US
Oversee Microsoft Dynamics 365 operations across 13 regions, ensuring consistent data flow, system accuracy, and timely user support-Resolved widespread support issues related to access, formatting, and onboarding—boosting data integrity and reducing redundant entries by 60%-Spearheaded cross-departmental efforts (IT, HR, Operations) to document and standardize workflows, facilitating a smooth transition to the ServiceNow ticketing platform-Migrated essential HR and Payroll reporting processes from legacy systems (CMIC, HCSS) to Workday Reporting, enhancing efficiency, transparency, and business continuity-Contribute to ongoing process improvement initiatives by aligning business needs with system capabilities and promoting cross-functional collaboration-Technologies & Skills:Microsoft Dynamics 365, Workday Reporting, ServiceNow, Microsoft Excel, Microsoft Visio, Workflow Documentation, Cross-Functional Communication, Process Optimization, Data Integrity, Systems Migration.
EDUCATION
University of Illinois Chicago
Master of Business Administration - MBA
Illinois Institute of Technology
Bachelor of Science - BS, Computer Engineering
ABOUT FAYEZ GHOSEIN
Graduated with a Bachelor of Science in Computer Engineering from Illinois Institute of…
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