Faith Flores

About Faith Flores

Director of Product Quality & Operations | 25+ Years of Evolution from CDMA to Global IoT EcosystemsIn an industry defined by rapid disruption, I have spent 30 years as a constant: a champion of relentless quality and operational excellence. From the initial nationwide field-testing of CDMA handsets at Nokia and DENSO to directing global consumer electronics operations at KonnectONE, I have built a career at the high-stakes intersection of hardware, software, and the global supply chain.My leadership philosophy is built on the belief that Quality is a proactive revenue driver, not a reactive cost center. Throughout my tenures at Samsung, Sony, LG, and Motorola Solutions, I have specialized in bridging the gap between international design centers and Tier-1 US carriers. I take pride in translating complex technical requirements into high-volume manufacturing success and stable,$3B+ annual revenue streams.Key Strategic Pillars:•. Process Architecture: Pioneer of the \"Early Warning Procedure,\" a methodology designed to identify and neutralize field defects in the launch phase, significantly reducing warranty overhead and protecting brand integrity.• Operational Scale: Expert in managing the full product lifecycle—from NPI and factory line bring-up to 3PL reverse logistics and complex RMA strategy.• Executive Governance: Skilled in negotiating the technical and quality frameworks of Master Service Agreements (MSAs), ensuring compliance, yield, and reliability are codified at the highest level.• Technical Mastery: Deep-rooted expertise in Six Sigma, Lean, FMEA, 8D, and ISO 9001, applied across millions of devices in the hands of global consumers.I am a \"ground-up\" leader who understands the physics of the base station and the nuances of the boardroom. I am passionate about building high-performing, multicultural teams that turn technical challenges into market-leading products.

Experience

1. Director of Product Quality & Operations

   Konnectone

   Sep 2020 — Present · Bellevue, WA, US

   Leading quality management and operational excellence for consumer electronics and IoT devices. I oversee the full production ecosystem, managing contract manufacturer (CM) relationships and high-stakes field escalations to ensure 24/7 reliability.• Operational Excellence: Deployed Six Sigma and Lean tools (Root Cause, 8D, Process Flows) to systematically reduce waste and production errors across multiple product lines.• Production & Scale: Direct CM production readiness and line bring-up; lead capacity planning and risk assessments to ensure stable, high-volume ramps.• Strategic Negotiations: Own contract negotiations for Product Quality and Post-Launch activities, using performance scorecards and onsite audits to hold suppliers to elite standards.• Reverse Logistics & RMA: Optimized 3PL vendor performance, resulting in significantly reduced warranty overhead and streamlined return-to-market cycles.• Customer Advocacy: Implemented FMEA/PFMEA frameworks and KPI-driven reviews that achieved a 25% increase in customer satisfaction scores.

Education

• Motorola University

  Six Sigma Green Belt, Six Sigma

  2006 — 2006

• Proud Veteran of the US Navy

  Advanced Electronics, Electronics/Communication Equipment

  1984 — 1988