Feyisayo Adejobi

Social Media Expert @埃森哲

ON, CA

Provide top-tier social media support for Meta users, resolving inquiries related to accounts, security, and content policies.• Assist with executing social media campaigns, track engagement metrics, and analyzing performance data to optimize content strategies.• Leverage new features or trends to enhance brand visibility.• Assist customers with content strategy and optimization on Meta platforms.• Analyze and address user concerns regarding account restrictions, advertisements, and community standards compliance.• Maintain a high standard of professionalism while handling sensitive content and escalated cases.• Deliver prompt and accurate responses to user queries via chat, email, and social media channels.• Collaborate with internal teams to enhance customer experience and improve support workflows.• Adhere to strict service level agreements (SLAs) and quality assurance guidelines.• Maintain confidentiality of information.

University of Lagos

Master of Science - MS, Master of Science - Industrial Relations and Personnel Management

University of Lagos

Bachelor of Science - BS