Fetret Tadesse
SMB Implementation Manager @ ServiceTitan | Candidate Experience | DEI Champion
- Role
- Smb Implementation Manager at ServiceTitan
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Fetret Tadesse
Experienced Talent Acquisition Coordinator managing the candidate process of various different high volume global pipelines from start to finish. Deep interest in People, Event Coordination, and Diversity, Equity & Inclusion initiatives.Passionate about connecting great diverse talent and building community. Past success includes managing the execution of large scale public events up to and intimate VIP corporate events for 500. A proven leader with volunteer experience for organizations such as San Jose State\'s African American Readiness Programs.
Experience
Smb Implementation Manager
Mar 2024 — Present
Led the onboarding of SMB clients in a fast-paced 5-week implementation program, ensuring timely go-live and seamless platform adoption. Managed 12+ customers per cohort, providing end-to-end support, troubleshooting, and project and data management.Key Achievements:Managed 11+ SMB clients per cohort, driving on-time go-live success.Conducted daily live sessions and 1:1 meetings, boosting customer adoption and engagement.Reduced onboarding risks through proactive issue resolution and process optimization.Delivered consistent, high-quality customer support, maintaining a high customer satisfaction rate.
Education
San José State University
Bachelors of Science, Hospitality, Tourism and Event Management
2014 — 2019
Skills
- Microsoft Office
- Sales
- Social Media
- Styling
- Event Planning
- Microsoft Powerpoint
- Retail
- Organization Skills
- Receptionist Duties
- Public Speaking
- Apparel
- Store Management
- Customer Service
- Time Management
- Leadership
- Microsoft Word
- Team Leadership
- Fashion
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