Feryal S.
Customer Service Representative @Highlight Motor Group
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WORK HISTORY
Customer Service Representative @Highlight Motor Group
Respond to customer inquiries via phone and email, providing timely resolutions, escalating complex issues, and maintaining high service standards.• Track and update shipment details using ERP systems; coordinate delivery logistics and monitor exceptions to ensure smooth operations.• Collaborate with internal departments, including POD and Accounting, to resolve discrepancies, verify documentation, and support billing accuracy.• Communicate real-time shipment updates and instructions to clients, enhancing transparency and customer satisfaction while contributing to process improvements.
EDUCATION
Seneca College
Certificate
Seneca Polytechnic
Graduate Certificate
University of Abadan
Bachelor of Arts (B.A.)
SKILLS
ABOUT FERYAL S.
Experienced customer service professional skilled in communication, problem-solving, and…
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