Fernando Saint Jean

About Fernando Saint Jean

I manage IT Operations with a solid, hands-on technical background and over 15 years of progressive experience in IT service delivery and infrastructure management, specialized in Collaboration and Unified Communications.What I doI enable uninterrupted business across the organization by driving day-to-day operational tasks to ensure all production applications and services remain reliable at all times.How I do itIn close collaboration with architects, engineers, and security teams, I focus on developing core areas that strengthen support teams and enable comprehensive IT operations:Documentation: Maintain well-structured, accurate, and solid documentation for all supported applications.Processes: Implement clear, SOPs, playbooks and tested runbooks to guide daily operations effectively.Expertise: Develop and distribute SME-level knowledge across all support teams.Communications: Establish standard channels for communication across teams, leadership, and end users.Critical Thinking: Foster problem-solving skills through teamwork and collaboration.I bring IT operations leadership experience, with the right level of technical expertise to manage end-user support, change management, incident management, escalations, production updates, rollouts, and new initiatives.As a proactive, analytical, and collaborative leader with a clear vision for service excellence, I aim to apply AI and automation to improve processes and increase operational efficiency while continuously learning, adapting, and driving innovation.

Experience

1. IT Operations Manager - Infrastructure & Application Support

   Independent Consultant

   Jan 2025 — Present · Orange County, CA, US

   Providing IT support and consulting services with a hands-on focus on cloud, infrastructure, and collaboration technologies with focus in Microsoft 365 and Azure. Working directly with technical teams to design, implement, and support solutions that solve challenges and optimize day-to-day operations.IT Consulting AreasMicrosoft Azure & Microsoft 365 strategy and implementationIT infrastructure, networking, and collaboration systemsCompliance, and identity managementProcess optimization, automation, and cost efficiencyIncident response and IT service delivery improvement

Education

• Universidad Nacional del Nordeste

  Bachelor Degree in Systems Administration

Skills

• Microsoft Sql Server
• Network Load Balancing
• Hyper-V
• Data Center
• Lync
• Enterprise Architecture
• Cloud Computing
• Microsoft Technologies
• Windows Server 2008 R2
• Internet Protocol Suite (Tcp/Ip)
• Networking
• Vmware
• Network Architecture
• Powershell
• Group Policy
• Microsoft Exchange
• Lync Server 2013
• System Administration
• Vmware Esx
• Office Communication Server R2
• Lync Server 2010
• System Deployment
• Sharepoint
• Servers
• Active Directory
• Windows Server
• Skype for Business 2015
• Windows Server 2012
• Unified Communications
• Domain Name System (Dns)
• Tmg 2010
• Microsoft Products
• Isa 2006
• Troubleshooting
• Windows Server 2003
• Virtualization