Ferruccio Ferri
Director of Commercial Operations @Colombini Group
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WORK HISTORY
Director of Commercial Operations @Colombini Group
San Marino, SM
Leading end-to-end Commercial Operations, Retail Processes, and Customer Service across three Group companies, overseeing 200+ global points of sale and a team of 70 professionals. Role focused on integrating commercial and client processes, standardizing service models, and enhancing customer experience across markets.Main activities- Leading commercial operations, logistics, order management, and after-sales services across domestic and international markets- Integrating client and commercial processes across Group companies, standardizing workflows, systems, training, and KPI frameworks- Designing and implementing structured service models based on B2B client segmentation and service complexity- Managing customer service operations and service performance for Italian and foreign clients- Supporting business development through strategic partnerships and retail effectiveness initiatives- Collaborating cross-functionally with Sales, Operations, IT, and Supply Chain to improve demand planning and operational excellence- Driving process reengineering initiatives to enhance scalability, productivity, and service quality
EDUCATION
Università Bocconi
Master's degree, Business Administration, Management and Operations
ABOUT FERRUCCIO FERRI
Executive leader with 20 years of experience in business planning, commercial and service operations across global, multi-market environments.Proven expertise in service model design, sales operations, and KPI-driven retail performance, developed in close partnership with senior leadership teams. Career experience spans different industries, with leadership roles in customer service, retail operations, organizational design, and transformation programs.Strong track record in designing scalable service and operating models, optimizing cost structures and enhancing end-to-end process efficiency through clear governance. Recognized for a strategic and analytical mindset combined with a hands-on leadership style, able to drive change, align organizations, and foster collaboration across diverse stakeholders.
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