Ferris Way
Business Process Management Leader at Wells Fargo
- Role
- Business Process Management Leader at Wells Fargo
- Location
- Concord, NC, US
- LinkedIn followers
- 500 followers
About Ferris Way
I am a dynamic senior leader with experience leading strategic business model transformation, risk and control program strategy and operational excellence. I have expertise in risk and control program strategy, large scale technology implementation and business process design/optimization. I value direct team members and stakeholder relationships to achieve collective success.
Experience
Business Process Management Leader
Mar 2020 — Present
Leading the design and execution of the Risk and Control Self Assessment (RCSA) program for Consumer, Small and Business Banking (CSBB) resulting in risks, controls, major compliance requirements being effectively documented and evaluated across 97 Risk Assessable Units (RAUs) across CSBB.• Managing a team of 60 process engineers within the US, India and Philippines that work with business leaders, risk and control leaders and other stakeholders to develop service and process level details that articulate the scope and function of each RAU.• Developed and implemented the RCSA program management structure used to manage daily execution, program risk and issue management, program wide communications and daily executive and operating committee status reporting.• Directed the completion of over 100 process improvement engagements that delivered over $100MM in cost savings, improved compliance with regulatory requirements and improved customer experience.
Education
Elon University
Bachelor of Arts (B.A.)
1993 — 1997
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