Ferrin Jay Peppin
Information Technology Support Analyst @City of Aurora
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WORK HISTORY
Information Technology Support Analyst @City of Aurora
Aurora, CO, US
As a contractor with Computer Enterprises Inc, I provide full-time support for Windows desktop and laptop computers at multiple locations city-wide, including hardware upgrades and troubleshooting with vendors as needed, imaging new systems with System Center Configuration Manager (SCCM), account and computer management with Active Directory, operating system upgrades and troubleshooting, application software implementation and troubleshooting, with Microsoft Office 2016 and Office 365, Microsoft Teams, Adobe software products and many more. Also perform other Help Desk duties including working with the Information Security Team to help mitigate risk on the network, scanning systems for malicious software, etc.
EDUCATION
DePaul University
Information Technology Certificate in the Computer Career Program
University of Wisconsin-Madison
Bachelor’s Degree, Double Major: Economics, International Relations
SKILLS
ABOUT FERRIN JAY PEPPIN
Experienced IT professional seeking a technical role as an individual contributor.
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