Feroz Ahamed Ansari
| Major Incident Manager at Infosys | ITIL-4 Certified | Incident Management | Major Incident Management | Problem Management | Change Management | SLM | IT Service Management |
- Role
- Senior Specialist at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Feroz Ahamed Ansari
Dedicated IT Service Management professional, ITIL 4 certified, with 9+ years of experience, specializing in Major Incident Management. Expert in applying ITIL and ITSM best practices to enhance service delivery, operational efficiency, and continuous improvement. Proficient in Incident Management, Problem Management, Change Management, and Service Level Management, with hands-on experience in ServiceNow, IBM Control Desk, and Confluence. Demonstrated success in reducing incident resolution times by 25%, improving service uptime to 99.9%, and consistently achieving KPIs and SLAs to ensure business continuity and client satisfaction.
Experience
Senior Specialist
Feb 2026 — Present · Noida, IN
Education
Savitribai Phule Pune University
Bachelor of Commerce - BCom, Business/Commerce, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.