Feroz Shaikh
PMP | Automation | Data Mining | Text mining | Nexthink- EUC | Agile methodology | ITIL | Systrack | Global product owner
- Role
- Nexthink Automation Global Product Owner Dwp North America, Apac, Latam Regional Operations at Experian
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Feroz Shaikh
Developed and Implemented Automation Solutions: Designed, developed, and deployed…
Experience
Nexthink Automation Global Product Owner Dwp North America, Apac, Latam Regional Operations
Dec 2024 — Present · Hyderabad, IN
Acting as a key stakeholder and Global product owner of Nexthink/proactive experience & service delivery, ensuring seamless IT operations and improvements in employee digital experience.• Work with the Service provider to automate the process using PowerShell scripts and Machine learning.• Overseeing end-to-end IT service operations, driving incident reduction and proactive problem management.• Leading operational analytics to identify performance gaps and implement data-driven service enhancements.• Collaborating with service provider teams to optimise IT Teams efficiency, ensuring faster resolution times and improved SLA compliance.• Driving automation initiatives to reduce manual IT efforts and enhance system performance monitoring. Work on DEX performance and score • Managing operational reporting and presenting insights to leadership for continuous service improvement.• Partnering with business stakeholders to align IT operations with organizational goals and employee needs.• Ensuring compliance with ITIL best practices and maintaining high service quality standards.
Education
Monad University
BCA
2011 — 2014
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